How do I start bidding on the silent auction? Text the event code or keyword to 855-735-BIDR (2437) OR see the auction table and they can join you using the Join Attendees button.
What happens once I text the event code? You will receive a text welcoming you to the event and asking for your name. Provide your name and you will receive the following text, “Please reply with an item ID or keyword you are interested in. For a list of items click [insert app link]”
Does the app link lead me to an app download? No, the app is just a mobile optimized site that is specific to your phone number. It allows you to easily scroll through items and view item information.
Will I receive notifications if I have been outbid? Yes, whether you place your bid via text or through your app, you will receive a text notification if someone outbids you.
What if I make a mistake? If you make a mistake, notice that in your Congratulations text it says “Reply 'delete bid' within 3 minutes if this is incorrect.” Text 'delete bid' and it will remove your bid. If you have passed the 3 minute mark, the auction organizer can remove your bid.
I typed in an item ID and did not get a response OR it says it is not recognized. Check the number to be sure you entered it in correctly, including the zero at the beginning. Make sure all digits are there and there are no other special characters or spaces. If you don’t get an immediate response, simply wait a few moments. Some carriers are faster than others.
I typed in the event code to join my auction and it says “The item ID you sent was incomplete, not recognized or the item is closed for bidding. Please try again.” This means that the bidder might have been joined to another Bidr auction OR the Bidr demo auction. Have them text the word EXIT. Then use the event code to join.
I want to participate in the raffle, how do I do that? You can purchase raffle tickets by texting the ID shown on the item information card set up at the event. Bidr will ask you how much you want to purchase. Or, you can purchase raffle tickets using your app. In order to complete your raffle ticket purchase, you must pay for them immediately. So, if you have not already registered your payment info, you will be prompted to do so. The organizer draws the winner with the click of a button and the winner will be notified via text.
How do I donate through Bidr? At any time after you have joined the auction, you can text the word DONATE to give any amount of money to the organization. Some events set up specific keywords for giving, so look for directional signage to instruct you on the appropriate code.
How do I pay for my auction items? If you have already registered or purchased a ticket via the Event Site, Bidr already has your payment information on file. When the auction ends, we will send you a link to check out. This will allow you to view all your won items, donations and raffle tickets. You simply click the PAY button to complete your transaction. If you have not registered your payment information, you will receive a prompt to do so on your phone, 10 minutes after your first bid. You can be sent the register payment link at any time by texting the word REGISTER.
Do I have to pay over my phone? What if I want to pay with cash or check? Paying over your phone saves you a ton of time at the end of the event, meaning you get to skip long payment lines and go directly to item pickup. But, if you would rather provide your card you can do so in the check out line, as well as submit a cash or check payment.
Is it safe to enter my card information on the phone? Yes, the Bidr payment system is completely secure and PCI compliant